1. Introduction
This privacy policy aims to inform users of the website www.chateaupaquillon.com about how their personal data is collected, used, stored, and protected by PAQUILLON SAS, in compliance with applicable regulations, notably the General Data Protection Regulation (GDPR) and the amended French Data Protection Act.

2. Data Controller
The data controller is:
PAQUILLON SAS
1 chemin de Paquillon, 33570 Montagne, France
SIREN: 838 354 223
Email: contact@chateaupaquillon.com

3. Data Collected
During your browsing or interactions with our site, we may collect the following data:

• Contact / reservation form: first name, last name, email address, phone number, free message

• Browsing data (via cookies): IP address, browser type, pages visited, visit duration, etc.

• Oenotourism bookings: data necessary to manage the booking (name, first name, phone, email, desired time slot)

• Statistics via Google Analytics: anonymized traffic data

4. Purpose of Processing
Data is collected for the following purposes:

• To respond to your inquiries via the contact form

• To manage your bookings of oenotouristic services

• To improve website navigation and user experience

• To carry out anonymous traffic statistics

5. Legal Basis for Processing
Processing is based on the following legal grounds:

• Performance of pre-contractual measures: handling requests and bookings

• Legitimate interest: analyzing traffic to improve the site

• Consent: collecting data via non-essential cookies (audience measurement)

6. Data Recipients
Data is only accessible to:

• Authorized members of PAQUILLON SAS

• Our technical subcontractors, notably:

  • Wix.com Ltd. (hosting)

  • Google Analytics (anonymous statistics)

Data is never sold or transferred to unauthorized third parties.

7. Transfers Outside the European Union
Some data may be transferred through servers located outside the European Union (notably the United States), especially with Wix.com or Google Analytics.
These transfers are governed by standard contractual clauses approved by the European Commission, ensuring an adequate level of protection.

8. Data Retention Periods

Type of DataRetention Period

Contact/form data3 years from last interaction

Customer data (booking or purchase)10 years (legal and tax obligations)

Analytics cookiesMaximum 13 months

9. Your Rights
Under the GDPR, you have the following rights:

• Right to access your data

• Right to rectify or erase your data

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw your consent at any time

You can exercise these rights by contacting:
📧 contact@chateaupaquillon.com

You also have the right to file a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

10. Security
PAQUILLON SAS commits to taking all necessary technical and organizational measures to ensure the confidentiality and security of personal data processed via the website.

11. Policy Updates
This privacy policy may be updated at any time. Last update: June 3, 2025.